Moving a Short Distance?
We provide a local short distance, removal service throughout Brisbane, Gold Coast and Melbourne for big or small moves, using a unique system which gives you the freedom to control your cost, all with a written guarantee of care for your belongings.
MiniMovers Team Vision
To create a fantastic short distance moving system, which is low in price, exceeds the expectation, gives people choices, is easy to use, able to cater for any move, and above all, is provided by a happy, yet very professional team, who really care.
About the Furniture Removalists at MiniMovers
"You arrive on time, dressed appropriately. You smile, are positive, and use your manners. You follow our set system and move everything quickly, without damage." Ho-hum, this is what our customers expect.
To give really outstanding customer service, you have to EXCEED the EXPECTATION.
- Give that EXTRA bit
- Be very helpful, cure all their problems ALWAYS
- Your Goal: to create ecstatically Happy Customers, for today's customer gives us tomorrow's income.
It seems in today’s "money orientated" environment, companies base all the important decisions on money, customer satisfaction and profit, to the detriment of staff morale or satisfaction. It is refreshing to work for a Company where staff issues are right up on the same level as customer satisfaction. Whilst many other "leading edge" companies are removing even the most basic facilities such as tea and coffee from their staff kitchens, MiniMovers just keeps leading the way in improving staff development, morale and conditions.
History of MiniMovers
In 1985 Mike O'Hagan started Mini Movers with $200 and a Ute. The Company has continually experienced very strong growth and today has a turnover of over $30 million per year and has over 500 employees.
The Owner Mike O'Hagan has very strong views on Small Business and factors that make Businesses successful. He is of the view that Mini Movers is not in the Transport Industry but in the In-Home Service Industry. This industry supplies a Service to people in their homes. People who traditionally would have completed these tasks themselves, but due to a combination of higher income and more leisure time activities, now seek a Service to complete the task.
Running a business is a very long and complex formula. Each section of this formula has to be perfected. Luckily, simple logic is all each part of the formula needs to be successful.
Every business needs to focus on the customers, their wants, and needs. In fact the whole business needs to be structured (and continually updated/reviewed) to service the customers needs. From this structure will flow a way to service customers that "works". This then needs to be turned into a system. A business is after all nothing but a system. When you find something that works, you shouldn’t waste time trying to figure out - why. You should systemise your procedures into written form, and then use this to train your staff. Your people then only need to follow a set system, over and over again.
Part of the Mini Movers success is the employment of people who "want a job". MiniMovers employs their people, and owns their trucks and are opposed to subcontracting and/or franchising. Employment of "good" people is paramount to the success of any business. By making people "buy their job" you immediately limit your choice of the people who are going to service your customers.
Happy customers tell others. Creating Ecstatically happy customers is the first goal of ALL the Mini Movers people.
When outstanding service is applied in both the type of service to suit the customer’s needs, AND workmanship/courteous attention from the service providers, then the business will grow. Word of mouth advertising is by far the best way to grow any small business. 77% of Mini Movers work comes off its previous work.
Find the need – structure a system – apply with good people – train = happy customers who tell others = A business.
And the definition of a Business: A source of income that gives you your life style AND the freedom to enjoy your life style. If your business doesn't fit into this definition then you have a job not a business.
About
MiniMovers Depots
Brisbane |
Gold Coast |
Melbourne |
Sydney |
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Rocklea Capalaba Browns Plains |
Beenleigh Ipswich Toowong |
Strathpine Northgate Virginia |
Robina Helensvale Southport |
Altona Caulfield Clayton Croydon |
Fairfield Hallam Maribyrnong Thomastown |
Auburn Blacktown Brookvale Chatswood |
Hornsby Liverpool Randwick Sydenham |